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Frequently Asked Questions

FAQs

LOCATION AND CONNECTIONS

  1. Are Gardaland Hotel, Gardaland Adventure Hotel and Gardaland Magic Hotel located inside or outside Gardaland Park?
    Our hotels are located outside the Park, around 800m away. They are served by a free shuttle connection which operates during the opening hours of the Park. A maximum number of 18 people per trip will be allowed.
     
  2. How far are Gardaland Hotel, Gardaland Adventure Hotel and Gardaland Magic Hotel from each other?
    The three hotels are all on the same block of land, and can be reached on foot.
     
  3. How can Gardaland Park and Gardaland Sealife Aquarium be reached from Gardaland Hotel, Gardaland Adventure Hotel and Gardaland Magic Hotel?
    By car - it is possible to park your car in the Park's parking area for €6 - or use our free shuttle connection which operates during the opening hours of the Park.
     
  4. Is there a shuttle service from Gardaland Park to the Peschiera del Garda railway station?
    Absolutely. The free shuttle connection operates during the Park opening hours.

USEFUL INFORMATION AND HOTEL SERVICES

  1. Do Gardaland Hotel, Gardaland Adventure Hotel and Gardaland Magic Hotel have carpark facilities?
    Absolutely. The outside parking is free and on-site. There are also 15 sheltered parking spaces, which require reservation and incur a fee.
     
  2. Is it possible to buy tickets for Gardaland Park and Gardaland SEA LIFE Aquarium as well as Gardaland Express directly from Gardaland Hotel, Gardaland Adventure Hotel and Gardaland Magic Hotel?
    No, tickets may be purchased online at www.gardaland.it
     
  3. What time does check-in begin at Gardaland Hotel, Gardaland Adventure Hotel and Gardaland Magic Hotel?
    From 3pm onwards it is possible to receive the keys to your room.
     
  4. By what time should check-out be completed from Gardaland Hotel, Gardaland Adventure Hotel and Gardaland Magic Hotel?
    By 11am. On request, and subject to fee, it may be possible to arrange a later check-out time (this must be requested at moment of check-in).
     
  5. Can over-the-counter drugs be requested from hotel staff?
    No. The staff are not authorised to provide/administer any form of medication. In the event of minor surface grazes, our staff may assist with antiseptic and band-aids. For any other injury or illness, a guest may contact the Reception staff who will then activate the most appropriate health measures, in accordance with the procedure laid down by our Health & Safety Department and current legislation.
     
  6. Is the Blue Lagoon water park area open to external visitors (not staying in the hotels)?
    The Blue Lagoon Water Park is reserved to guests staying in the hotels, also in order to respect social distancing rules.
     
  7. Is there a free luggage storage service in the hotels?
    Certainly - the hotels offer a luggage storage room where you can leave your bags while waiting to check in or after checking out.
     
  8. What are the Reception opening hours at Gardaland Hotel, Gardaland Adventure Hotel and Gardaland Magic Hotel?
    The Gardaland hotel reception desks are open 24 hours a day, and are at the service of all guests (Adventure Hotel included). Our night shift concierge is ready to welcome you at any time of night.
     
  9. If I return late, is it still possible to enter the hotel?
    The entrance gate closes at midnight. Simply ring the intercom and identify yourself by name and room number - the concierge will then open the gate for you.
     
  10. Do the hotels have porter services?
    Porter services are only offered as a courtesy service when possible.
     
  11. Do the hotels allow pets?
    At the moment, our hotels are not equipped for pets, even small pets.

USEFUL INFORMATION ABOUT HOTEL ROOMS

  1. Is there a mini-bar service in the hotel rooms of Gardaland Hotel, Gardaland Adventure Hotel and Gardaland Magic Hotel?
    Our hotel rooms provide an empty mini-bar. The mini-bar service is available on request and at a charge.
     
  2. Can more adults/children stay in the hotel room than the official room capacity?
    The number of room occupants must not exceed the number indicated by the hotel - this number is stated on our website and at the moment of booking.

CATERING AND DIETARY REQUIREMENTS

  1. Is it possible for non-guests to have dinner at Gardaland Hotel, Gardaland Adventure Hotel and Gardaland Magic Hotel?
    The Tutankhamon Restaurant also allows visitors who are not staying at hotels to reserve a table (subject to availability and in accordance with current legislation on access to public places). RESTAURANT RESERVATIONS NECESSARY.
    Starting from 1 October 2020, the Matka Family Gourmet Restaurant will also be ready to welcome you according to its scheduled opening times and subject to available places, following current regulations regarding access to public premises. RESERVATIONS NECESSARY.
     
  2. Are there any menu dishes for guests with special dietary requirements at Gardaland Hotel, Gardaland Adventure Hotel and Gardaland Magic Hotel?
    Certainly. It is recommended that any special dietary requirements be specified at the moment of booking.
     
  3. How is food served in the event of allergies and food intolerance?
    In the event that a guest has coeliac disease, food may be served in prepackaged single portions. For other food intolerances, restaurant visitors are recommended to check availability at the moment of booking.
     
  4. Is Kosher catering available?
    We are sorry but our premises and kitchens cannot guarantee Kosher catering.

ONLINE BOOKINGS

  1. Where and when is it possible to collect tickets purchased when booking?
    In the case of hotel packages which include Park admission, tickets will be sent via email at least 6 days before your arrival.
     
  2. Do hotel customers who purchase a package and Park admission need to book the day of their visit to the Park?
    In these cases it is not necessary to book the Park visit.
     
  3. If I book a hotel stay without Park admission, what do I need to do in the event I choose also to visit the Park?
    In this event, you are advised to buy a ticket for a specific day on our website.
     
  4. When will I receive the holiday documents?
    Holiday documents will be sent to the email address stated during registration, at least 6 days before the stay.
     
  5. Can I pay by bank transfer?
    Bookings made online can only be paid for by credit card; if you wish to make a bank transfer, we advise you to make the booking through your travel agent.
     
  6. How are my credit card and personal details protected?
    Gardaland Holidays uses SSL encryption technology (Secure Socket Layer) which allows the encryption of your credit card number and other sensitive data before transmission via the Internet. Encryption makes sensitive data indecipherable, converting your personal details and credit card number into a secret alphanumeric code that is incomprehensible to third parties.  Incoming Gardaland does not store or record sensitive data from credit card payments in any way, guaranteeing you maximum confidentiality in the processing of your personal details in accordance with current privacy legislation. Gardaland Holidays does not store or record sensitive data from credit card payments in any way, guaranteeing you maximum confidentiality in the processing of your personal details in accordance with current privacy and data protection law.
    For further information, please read the Personal Data Processing Policy.
     
  7. How can I change or cancel my booking?
    Reservations with flexible rates (non-discounted) may be cancelled and reimbursed up to 7 days before arrival by contacting the Gardaland Holidays Bookings Centre (booking@gardaland.it). Reservations with discounted prices are not reimbursable; modifications or change of date are not possible. Please always check terms and conditions of sale when booking.
     
  8. How long are tickets to Gardaland Park and/or Gardaland SEA LIFE Aquarium valid? When are these tickets reimbursable?
    The tickets are valid for the current season, and are reimbursable only if purchased with a flexible hotel package, on condition that the cancellation is made at least 7 days before arrival/booked stay.

SPECIAL OFFERS

  1. How can I receive information about Gardaland Resort special offers?
    For information about all our special offers, visit our website at www.gardaland.it and register to receive our newsletter: simply supply your email address and you will receive emails with all the best offers and latest news from Gardaland Resort.

OTHER USEFUL INFORMATION 

  1. During 2020, which hotels are open?
    In the 2020 season, it is possible to stay at Gardaland Hotel and Gardaland Adventure Hotel.
     
  2. Which restaurants are open to guests during 2020?
    Starting from 1 October 2020, guests can dine at the Tutankhamon Restaurant (à la carte menu & pizzeria) or at the Wonder Restaurant (assisted-service buffet), BY RESERVATION ONLY which can be made when checking into the hotel. Lovers of fine dining can also visit the Matka Family Gourmet Restaurant, again by reservation only.
    The Tutankhamon Restaurant also offers lunch, again by reservation only.
     
  3. Which other catering facilities are available?
    The Wonder Bar and Blue Lagoon Bar are open to guests, with the obligation of social distancing. Table service only. Room service is also available, from breakfast to dinner.
     
  4. Which reception desks will be open and how will they operate?
    The Gardaland Hotel reception desk will be open 24 hours a day, for all hotel guests for check-in and check-out procedures. For any further requirements, the Hotel Help Desk telephone service is operational (tel. 045 6404 477).
     
  5. Are guests' temperatures checked?
    Absolutely - when they arrive at the hotel, before entering the carpark, each member of the party will have their temperatures checked.
     
  6. What happens if my temperature exceeds or equals 37.5° C?
    If the person who made the booking or a family member displays a high body temperature at the moment they arrive at the hotel, access will be denied - the hotel stay will not be allowed and the booking will be cancelled. Our offices will then emit a voucher for the amount paid, which can be used for a future hotel stay, to be used within one year of the date of issue.
     
  7. What happens if a guest begins to display Covid-19 symptoms during his/her stay?
    The guest and family are asked to stay in their hotel room and immediately contact the Reception or Hotel Help Desk, who will in turn activate the internal procedure including a 118 call to the Italian medical emergency service. The guest is also obliged to contact his/her family doctor.
     
  8. Who should enter the Reception area to complete the check-in procedure?
    For health and safety reasons, only the person who made the booking should visit Reception for the check-in procedure, bringing the documents for all other members of the party and so avoiding large groups of people at the desk.
     
  9. Who should enter the Reception area for the check-out procedure?
    For health and safety reasons, only the person who made the booking should visit Reception for the check-out procedure; check-out may also be arranged in advance, the evening before departure.
     
  10. Where is breakfast served?
    Starting from 1 October 2020, guests at Gardaland Adventure Hotel can enjoy breakfast at the Tutankhamon Restaurant, with table service only, while Gardaland Hotel guests will be served breakfast at the Wonder Restaurant (assisted-service buffet). The restaurant is open by RESERVATION only, with bookings to be arranged at the moment of check-in.
     
  11. Who may visit the Blue Lagoon water park area?
    The Blue Lagoon Water Park is reserved to guests staying in the hotels, also in order to respect social distancing rules.